Missed Lesson & Cancellation Policy

At Outcome Tennis, we aim to provide a consistent and fair experience for all our players.

Please read the following policy regarding missed lessons & weather related cancellations:

Cancellations

If a lesson is cancelled due to rain (or other adverse weather) or coach unavailability (such as illness) , we will attempt to reschedule or offer an alternative lesson of similar ability during the week.

We will notify participants via text, email, and/or through the Spond app.

Missed Lessons

If a player does not attend a scheduled lesson they have paid for, Outcome Tennis is not liable to offer a refund or credit.

However, players are welcome to attend another lesson of a same/similar ability level within the same week, subject to availability.

To arrange a make-up lesson, please contact us in advance. We cannot guarantee a make-up slot but will do our best to accommodate you.